Technical Support Policy

The support team works to provide technical assistance to all university members through the following:

To learn how to use the Blackboard system, you can access the available educational modules within the Blackboard system or through the e-Learning and Distance Learning Management website.

You can also communicate to submit questions and inquiries via one of the following channels:

  • Email elearning@nu.edu.sa: You can send an email about the problem to the technical support team who will contact the relevant department and resolve the technical issue and respond to the beneficiary. Requests for technical support are received daily around the clock, throughout the week.
  • Direct phone call 0175428992: You can contact the dedicated telephone numbers for technical support and report the problem, and the department will process it immediately or refer it to the relevant department. Requests are received by phone throughout the week (except Fridays and Saturdays) during official working hours (8:00 a.m. to 2:00 p.m.).
  • Direct contact via WhatsApp on the number 0175428992: You can communicate via the dedicated technical support WhatsApp and report the problem, and the department will process it immediately or refer it to the relevant department. Messages are received throughout the week (except Fridays and Saturdays) during official working hours (8:00 a.m. to 2:00 p.m.).
  • Automated Response Service https://t.me/elenu_bot: To receive an instant response, available around the clock 24 hours a day.
  • Communication via Twitter @elearning_nu: You can send your inquiry through the Twitter account and report the problem, and the department will process it immediately or refer it to the relevant department. Messages are received throughout the week (except Fridays and Saturdays) during official working hours (8:00 a.m. to 2:00 p.m.).