1. The Goal

To ensure the ease of use of university services and provide the necessary information to beneficiaries, raise the level of participation and interaction between the University and beneficiaries, and provide a seamless experience for beneficiaries of various university services.

2. Scope of Application

It includes both internal and external beneficiaries (Students – Faculty Members – Administrative, Technical and Medical Staff – External Community).

3. Exceptions

None.

4. Policy Text

The University is working to improve the user experience when using the University's websites and services offered through those websites, by:

  • Developing a comprehensive methodology that aligns with global trends in designing the user experience.
  • Adopting a comprehensive methodology and mechanism for leveraging the results of user experience studies, which includes preparation stages, requirement definition, analysis, design, development, testing, implementation, and impact measurement.
  • Complying with the minimum accessibility standards and usability criteria (level AAA) approved by the World Wide Web Consortium (W3C) and Web Content Accessibility Guidelines (WCAG 2.0) in all platforms and websites of the University.
  • Providing all necessary means to facilitate access for people with disabilities to university services.

5. Application Procedures

User Experience Improvement Methodology:

  1. Studying user requirements, needs, and expectations, as well as understanding their behavior.
  2. Analyzing the user experience.
  3. Conducting research to understand the needs of users.
  4. Building an information architecture (Information Architecture) schematic for planning navigation between information systems.
  5. applying the principles of visual design, balance, contrast, visual hierarchy, and content writing.