1. The Purpose of the Policy

Ensuring the ease of use of university services and providing the necessary information to beneficiaries, raising the level of participation and interaction between the university and beneficiaries, and providing a seamless experience for beneficiaries of various university services.

2. Application Scope

Includes internal and external beneficiaries (students – faculty members – administrative and technical staff – the external community).

3. Exceptions

There is none.

4. Client Central Policy Text

The University must work on establishing a centralized beneficiary policy to ensure the optimal use and adoption of University services, through:

  • Preparation and adoption of policies related to beneficiary centralization, such as "Information and University Services Access Policy" and "Electronic Participation Policy," and others of related policies, and their inclusion on all electronic sites through which the various university services are provided, ensuring their comprehensiveness, clarity of formulation, and presentation method.
  • Implementing a proactive approach and establishing frameworks, strategic plans, operational models, interactive capabilities, and initiatives necessary to ensure the implementation and achievement of the beneficiary's central objectives, aligned with the University’s strategy.
  • Adopting a comprehensive government approach to collect beneficiary data and adopting the principle of requesting data only once.
    • Prioritizing services while taking into account beneficiary requirements.
  • Guaranteeing the reliability of the University’s services, with the possibility of identifying and accessing them in a clear and consistent manner.
  • Guarantee of equal access to information and services provided by the University to all beneficiary categories, including residents of remote areas, individuals of all age groups, and persons with disabilities.
  • Guaranteeing the provision of multiple channels to offer the university’s services to meet the needs of all beneficiary categories who are unable to access the university’s services.
  • Leveraging comprehensive government platforms to securely collect and share user data in a manner that does not conflict with the personal data protection system and related regulations.

    • 5. Procedures for Implementing the Beneficiary Central Policy

    1. Developing and adopting a concept of beneficiary centrality in providing digital services to beneficiaries.
  • Approval of a mechanism for determining beneficiary categories in the University based on their nature and the services provided to them.
  • Approve a mechanism for determining digital services based on priority in accordance with the requirements and needs of beneficiaries.
    • Reliability guarantee for digital services with the ability to identify and access them in a clear and consistent manner.
  • Providing equal access to information and digital services offered by the university to all beneficiary categories.
  • Providing channels for service delivery and ensuring the fulfillment of the needs of all beneficiary categories.
    • Leveraging government platforms for collecting and sharing beneficiary data in collaboration with related entities.