1. The Goal

To ensure the ease of use of university services and provide the necessary information to beneficiaries, raise the level of participation and interaction between the University and beneficiaries, and provide a seamless experience for beneficiaries of various university services.

2. Scope of Application

It includes both internal and external beneficiaries (Students – Faculty Members – Administrative, Technical and Medical Staff – External Community).

3. Exceptions

None.

4. Text of the Central Beneficiary Policy

The University must work to develop a central beneficiary policy to ensure the optimal use of university services and adopt it, through:

  • Preparing and adopting policies related to beneficiary centralization, such as "Information and Access to Various University Services Policy" and “E-Participation Policy” and other related policies, including them on all websites through which various university services are provided, taking into account their comprehensiveness, clarity of formulation, and method of presentation.
  • Implementing a proactive approach and developing the frameworks, strategies, operational models, interactive capabilities, capacities, and initiatives necessary to ensure the implementation and achievement of beneficiary centralization objectives in line with the University’s strategy.
  • Adopting a holistic government approach to collect beneficiary data and adopting the “one-time request for information” principle.
  • Identifying priority services taking into consideration beneficiary requirements.
  • Ensuring the reliability of university services, with the ability to identify and access them in a clear and consistent manner.
  • Ensuring equitable access to information and services provided by the University for all beneficiary categories, including residents of remote areas, individuals of all age groups, and people with disabilities.
  • Ensuring the provision of multiple channels for delivering University services to meet the needs of all beneficiary categories unable to access University services.
  • Leveraging comprehensive government platforms for collecting and sharing user data securely, in a manner that does not conflict with the personal data protection system and related regulations.

5. Implementation of Beneficiary Central Policy

  1. Developing and adopting a concept of beneficiary centrality in providing digital services to beneficiaries.
  2. Establishing a mechanism for defining beneficiary categories within the University based on their nature and the services provided to them.
  3. Establishing a mechanism for identifying priority digital services that are consistent with beneficiary requirements and needs.
  4. Ensuring the reliability of digital services with the ability to identify and access them in a clear and consistent manner.
  5. Providing equitable access to digital information and services offered by the University to all beneficiary categories.
  6. Providing channels for delivering services and ensuring the meeting of the needs of all beneficiary categories.
  7. Leveraging government platforms for collecting and sharing shared beneficiary data with related entities.