The Institute’s Quality Policy aims to achieve customer satisfaction by delivering value-added and competitive services that meet their needs and exceed their expectations. This is achieved through the following principles:

  • Adopting a quality management system that complies with international quality standards.
  • Providing a work environment that fosters innovation and high-quality performance.
  • Meeting customer requirements to achieve the highest levels of performance and productivity.
  • Developing human resource capabilities and enhancing their professional and administrative efficiency through high-quality training programs.
  • Conducting periodic reviews of the effectiveness of the Institute’s quality management system and assessing its suitability to the work environment.