351102: Telecommunications Operations Technician

Implementing plans related to telecommunication operations, identifying the required tools and equipment, providing technical assistance to engineers and communication specialists in performing their tasks, maintaining data and information related to telecommunication operations, preparing and submitting work reports.
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351201: Information Technology Support Technician

Providing technical support and assistance to employees and customers who experience problems with information technology and supporting them, identifying the required tools and equipment for performing employee and customer support work and solving their problems, providing technical information about information technology devices, systems, and software, maintaining data and information related to technical support operations and preparing and submitting work reports.
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351101: Information Technology Operations Technician

Applying and implementing plans related to information technology operations, identifying the required tools and equipment, providing technical assistance to information technology engineers and specialists in performing their duties, maintaining data and information related to information technology operations, preparing and submitting work reports.
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351203: Software Support Technician

Providing technical support and assistance to employees and customers who experience problems with software, identifying the required tools and equipment for performing employee and customer support work and solving their problems, providing technical information about information technology devices, systems, and software, maintaining data and information related to technical support operations and preparing and submitting work reports.
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