1. Introduction

Najran University welcomes all visitors to its electronic portals, and makes its content available for personal use to benefit users, in accordance with the fully implemented systems in the Kingdom of Saudi Arabia. Accessing and using any of the University’s websites constitutes an implicit approval of these terms and conditions without restriction, whether the user is registered or not, and this approval takes effect from the date of first use.

2. Acceptance of Terms

By using any of the electronic sites of Najran University, you agree to fully comply with the provisions and conditions of this policy and acknowledge your full responsibility for any illegal or unauthorized usage.

3. Amendments and Updates

The Portal Management reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the site after publishing any modification constitutes your acceptance of these changes, therefore we advise reviewing the policy periodically.

4. Policy

The electronic sites affiliated with Najran University in the Kingdom of Saudi Arabia (hereinafter referred to as “Najran University Portal” or “the Portal”) are available for personal use to all visitors. Accessing and using this portal is subject to the terms and conditions of use and the applicable laws in the Kingdom of Saudi Arabia, and its use constitutes an explicit declaration of your full and unconditional approval of all terms and conditions of use, whether you are a registered user or not, and this approval begins from the date of first access to the Portal.

The user bears full responsibility for any use of information accessed through the portal. Use of the portal is subject to terms and conditions that may be updated and modified continuously according to the portal administration’s requirements. These changes become effective upon approval, requiring visitors to periodically review these terms and conditions and disclaimers of liability, as continued use constitutes a complete acceptance of any modifications made. Please note that these terms include provisions related to intellectual property rights, and the portal administration will not provide prior notice of any changes made to them.

Executive Policy and Procedures

5. Restrictions on Use

  • Uploading or submitting files containing software or materials or information that the visitor does not have the rights to use, or does not possess the necessary licenses for.
  • Using the portal to send promotional or unsolicited emails, or to engage in any form of digital abuse.
  • Uploading files containing viruses, malware, or corrupted data that could affect the portal or its users.
  • Publishing or distributing or displaying any content that includes defamation, violation of systems, inappropriate materials, or conflicts with Islamic Sharia law, ethical values, or public order.
  • Engaging through the portal in illegal or violating activities of the Kingdom of Saudi Arabia’s regulations.
  • Advertising through the portal any product or service that violates laws or harms the university's reputation.
  • Attempting to disrupt or impair the operation of the portal using tools or programs or means that affect its proper performance.

Disclaimer

The user or the party uploading files or data assumes full legal responsibility in case any infringements result from those files, such as containing intellectual property rights or patented materials, or if they violate the Kingdom’s general policies. Najran University and those responsible for managing and operating its electronic gateway fully release themselves from any legal or regulatory consequences arising from this use.

Using links to Najran University Gateway

Except as expressly stated in this policy, copying or republishing any content of the Najran University Gateway or creating electronic links leading to it or displaying it within external frames (frames) on other websites without obtaining prior formal permission from the University is prohibited.

Direct links to the Najran University Gateway may be placed on websites that are consistent in their content and objectives with the University’s policies and frameworks, provided that these links are not used in a manner that harms the University or contradicts its orientations.

Najran University shall not, in any event, be a party involved or related to any trademarks, logos, service marks, or other media appearing on websites including links to its gateway or relying on its content.

The University reserves the right to block or disable any link leading to its gateway if it is associated with inappropriate content, offensive to public morals, violates laws and regulations, contains materials contrary to public decency, infringes intellectual property rights, or violates privacy rights.

Najran University also has the right to disable or remove any unauthorized link that contradicts the principles of the gateway’s message, and the University shall not be liable for the content of other websites accessed through links existing on its gateway or referred to by them.

Links from Najran University Portal

The Najran University portal provides links to external websites or portals with the aim of facilitating access for visitors only, without the university assuming any legal or technical responsibility for the content of those sites or their credibility. The presence of any external link does not in any way imply the university's approval of the content included in that site, and use of these links is the full responsibility of the visitor.

The portal administration works diligently to update and replace inactive links with working alternative links, however, direct control over these links is impossible, therefore the university cannot guarantee their continued operation or accuracy at all times.

Virus Protection

Najran University continuously examines and updates the content of its electronic portal to ensure it is free from viruses and malicious software, and visitors are advised to use a modern antivirus program when downloading files or content from the internet. The university assumes no responsibility for any damage, data loss, or malfunctions affecting users’ devices as a result of accessing the portal or downloading materials from it.

Disclaimer

Services and content provided through the Najran University portal are offered "as is" and "as available" without any express or implied warranties, regarding accuracy, availability, or freedom from errors. The administration of the portal assumes no responsibility for any malfunctions, interruptions, or damage that may result from using the website or linking to external sites, whether known to the administration or not.

All data or communications that the user sends through the portal are not owned by him and the university does not guarantee their confidentiality. They are handled in accordance with the policies announced on the University’s portal regarding information security and privacy. Furthermore, any interaction via the portal does not grant the user any legal rights or privileges of any kind.

In this context, any concession made by Najran University to one of its rights stipulated in this policy in a specific situation is not a waiver of all or any other right in subsequent situations.

Limitation of Liability

The Najran University’s online portal provides digital services and supportive information related to academic and administrative bodies, as well as other sectors, with the aim of simplifying traditional procedures without negating direct communication with relevant authorities. The user acknowledges that data exchanged via the internet may be vulnerable to intervention or intrusion by unauthorized parties. Accordingly, use of this portal is at the user’s sole responsibility, and the University or Portal administration assume no legal or technical liability for any direct or indirect damage arising from the use of the portal or reliance on information, opinions, or content published therein. This applies to any data loss, device malfunctions, network access delays or disruptions, or any behavior by other users. The user here expressly acknowledges that the sole means of addressing any potential harm or loss resulting from the use of the Najran University portal is to cease using the site or leave it, without any right to claim compensation of any kind.

Rights of Ownership

The Najran University’s electronic portal is subject to technical supervision by the University’s Information Technology Administration, and all materials available through the portal, including text, illustrations, software, designs, and content, are protected under copyright and trademark laws and intellectual property rights in the Kingdom of Saudi Arabia.

In line with the University's mission of preparing a conscious and qualified generation to serve the homeland according to Islamic Sharia values ??and principles, the use of portal content for non-profit personal purposes is permitted, provided that explicit reference is made to the source of the content being the Najran University Portal.

Under no circumstances may any of the portal’s contents be sold or licensed or reproduced or copied or modified or distributed or displayed or republished or downloaded for commercial or public purposes without obtaining prior written consent from Najran University. Any modification to any part of the portal’s content is strictly prohibited, and all drawings and images are protected by copyright and may not be copied or used in any way without prior written authorization from the University.

Najran University’s E-Participation Policy

The Kingdom of Saudi Arabia is witnessing a comprehensive renaissance driven by an ambitious growth vision, which has had positive impacts on various sectors and established a new phase of joint work and constructive dialogue as its fundamental pillars in achieving sustainable development. In line with the strategic principles that govern the management of Najran University's academic and administrative affairs, the university has given great importance to the involvement of stakeholders and interested parties when preparing general policies and developmental plans for all its projects, programs, and initiatives, while emphasizing the promotion of firmly rooted Islamic values, and the integration of knowledge in various scientific and professional fields, which contributes to human capital development and meeting the needs of public and private sectors in light of accelerating changes, to achieve continuous development in the academic and service sectors.

And thanks to the developments achieved in digital transformation within the Kingdom, the University has launched a number of facilitated technical mechanisms that allow visitors and beneficiaries to communicate their suggestions and opinions directly to university officials, including His Excellency the President of the University, within the framework of "eParticipation". This initiative provides for the availability of diverse digital channels that enable citizens, residents, and private sector companies to interact with the University by sending their opinions and observations electronically to the relevant authorities, while ensuring that the University is committed to responding quickly and maintaining data privacy during the communication process.

Participation in decision-making and policy formulation

Najran University does not limit itself through its electronic portal to receiving contributions and proposals from its visitors, but rather effectively seeks to utilize these submissions in developing work methodologies within the university, by transforming them into applicable results that positively reflect on the operational reality of the institution. This process begins with identifying strategic priorities, moving through formulating general policies, and culminating in making decisions that achieve public interest and support the university’s objectives.

The University believes that the participation of the academic, administrative, and interested community outside the University is a fundamental pillar in achieving institutional excellence, reflecting a direction towards a participatory environment that enhances performance quality and keeps pace with beneficiaries' aspirations. To this end, the University provides an opportunity for everyone who has a relationship with its educational or administrative environment to contribute their opinion in shaping its future and developmental plans.

In line with this strategic approach, the Najran University portal has activated a range of electronic tools and channels for participation that allow users to contribute to decision-making and shape policies related to the academic sector and university services in the Kingdom, which enhances the principle of transparency and interaction between the university and its internal and external communities.

Mechanism for Decision-Making and Policy Formulation

  • Raising specific topics for discussion through the available electronic participation channels, with a brief presentation of prominent past discussions, their current results, the launch times of future discussions, and how to interact with them.
  • Establishing special criteria and rules for each participation channel, ensuring that the discussion is directed towards the desired objectives, encourages the submission of objective opinions and suggestions that serve the institutional development process, while preventing misuse or personal criticism.
  • Noting that users cannot participate in the same topic repeatedly to ensure accurate analysis and reliable results.
  • Analyzing the contributions in detail, classifying them according to their axes, and submitting the results to the relevant departments for inclusion in work plans and defining implementation priorities.
  • Sharing the results with users transparently, while clarifying the actions taken based on those contributions.
  • Since the University adopted activating electronic participation tools, the portal administration has raised multiple topics for voting and opinion polling regarding university services and policies, published specialized blogs to display recent developments in services and facilitate discussion about their development, analyzed data from visitors and benefited from it to improve performance within related entities, and enhanced community engagement through the University's official social media channels.

Customer Charter

The Najran University Online Portal is a strategic communication channel between the university and all beneficiaries of its services, including students, faculty members, visitors, and business sector stakeholders. Recognizing the importance of clear relationships between parties, the university has established a comprehensive customer charter that defines, on one hand, the university’s obligations towards portal visitors, and, on the other hand, the responsibilities of the visitors to ensure the highest levels of mutual benefit and utility.

Firstly: University Obligations

  • Assistance and Support: The online portal provides a dedicated section for technical and advisory support, including diverse content such as explanatory texts, visual materials, and support files that enable users to obtain assistance directly, alongside links to frequently asked questions, usage guidelines, and the mobile-specific version.
  • Privacy and Data Protection: The university prioritizes the privacy of user data and commits to protecting it in accordance with best technical and regulatory practices, as detailed in the privacy and information confidentiality document.
  • Mechanisms for Participation and Communication: The portal administration is committed to providing effective communication channels that enable visitors to interact, submit their opinions and feedback, which contributes to improving the quality of services offered and developing overall performance.

Secondly: Customer Responsibilities

  • Compliance with Terms of Use: Users are required to review the terms of use for the portal and fully comply with all provisions and instructions contained therein.
  • Active Participation: The online portal provides multiple tools for submitting complaints, comments, and suggestions, and these contributions are directed to relevant authorities within the university according to specific standards that ensure objectivity and respect for communication etiquette, while ensuring their access to senior management, including the University President.